Returns and refunds
If for any reason you are not satisfied with your purchase, you may withdraw within 14 days of receipt of your order.
HOW TO RETURN AN ITEM
You can return items by choosing one of the following options and following the simple steps:
- Return the items to one of the following collection points. The store will take care of the request by shipping the items to the online warehouse. Please note that the store's acceptance of the items does not constitute acceptance of the return, which must be processed by the online warehouse.
- Request support from Gianvito Rossi Customer Care by email at firstname.lastname@example.org or on the website by clicking on the link "Contact Us", selecting "Return and Refund" as the subject and indicating the product and the order number. Then proceed with the return according to the instructions provided by Customer Care. If you choose to use our courier service for the shipment, the cost of the service will not be charged.
Make sure you return the items in their original packaging: the items must be returned in the same condition in which they were received, i.e. in perfect condition, complete with all parts, as new, with labels and tags still attached.
Our warehouse staff will check all returned items to ensure that they are in perfect condition. You will be charged for any loss of value of the item and will receive a refund of the remaining amount.
When our warehouse receives the returned items, we will issue the refund under the terms set out in the General Terms and Conditions of Sale using the same means of payment used to make the purchase (credit card, prepaid card, PayPal, etc.) or by bank transfer. Refunds of orders paid for by cash on delivery will be made by bank transfer.
You cannot return any items bought in store or from a Gianvito Rossi retailer or distributor on gianvitorossi.com. These items may only be returned via the channel through which they were purchased.
SELLER'S LEGAL GUARANTEE OF CONFORMITY - RETURN OF DEFECTIVE, DAMAGED OR INCORRECT ITEMS
In the event of defects and/or non-conformity, you shall have the right to obtain product conformity through repair or replacement, or alternative remedies in the cases expressly provided for by Article 130 of Italian Legislative Decree no. 206/2005.
If you detect one of these defects, please contact Customer Care by clicking on the "Contact us" link in the "Customer Care" section of the website, stating "Damaged product" or "Non-conforming" and the reason for your request.
Once you have completed the procedure, you will receive a confirmation email containing instructions on how to proceed. Authorisation to return the product does not in any way constitute acceptance of non-conformity and/or recognition of the defect, the existence of which must be verified by us after the return. We reserve the right to refund/repair defective products after having carried out all quality checks to assess the actual non-conformities.
If the non-conformity of the product is confirmed and a refund is requested, the refund will be made through the same means of payment used to make the purchase (credit card, prepaid card, PayPal, etc.) or by bank transfer.