Shipping
You will receive an email confirming that your order has been dispatched with information on delivery when your order has been given to the courier.
The time frame for delivery is calculated from the time your order is dispatched, not from the time your order was placed.
You can check your order’s delivery status on Track my order
Your order will be shipped from our Italian or French boutiques. We process orders from Monday to Friday, excluding public holidays in Italy* and France**. Kindly note that the courier for your location is DHL.
Deliveries are made from Monday to Friday, between 9:00 a.m. and 6:00 p.m.
All our Made to Order products will be shipped by the estimated date indicated on the order confirmation.
If you don’t find your shipping country in the list below, please feel free to contact our Customer Care team at the following link.
| SHIPPING METHOD | ESTIMATED TIME OF DELIVERY |
| EXPRESS - FREE |
Europe: 1-3 working days Canada: 3-5 working days Spain - Canary Islands: 3-4 working days United Arab Emirates: 4-5 working days United Kingdom: 2-4 working days |
*Italy: 1st and 6th January; Easter Monday; 25th April; 1st May; 2nd June; 15th August; 1st November; 8th, 25th and 26th December
**France: 1st January; Easter Monday; 1st, 8th and 20th May; 14th July; 15th August; 1st and 11th November; 25th and 26th December