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Dispute resolution

If you are a consumer, we would like to remind you that the European Online Dispute Resolution (ODR) platform has been set up by the European Commission.

For more information on how to use the European ODR platform to resolve any dispute that may arise in relation to purchases made on our site out of court, or if you would like to make a complaint or open a new case to be resolved out of court on the European ODR platform, please visit the following link:

For any further information, please do not hesitate to contact our Customer Care team on


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