The Partner is the sole data controller of your personal data in order to process them to provide the after care service and, upon your consent, for marketing purposes, even in profiled mode, as described below.
This Website and the Services are reserved for individuals who are at least eighteen years of age. The Data Controllers therefore do not collect personal data relating to persons under 18 years of age. Upon requests by Users, the Data Controllers will promptly delete all personal data involuntarily collected and related to subjects under 18 years of age.
The Data Controllers strictly adhere to the right to privacy and protection of the personal data of their Users. For any information relating to this privacy statement, Users may contact the Data Controllers at any time, using the following methods:
For the Partner:
Users can also contact
1. Purpose of the treatment
Users' personal data will be processed lawfully by Triboo pursuant to art. 6 of the Regulations for the following processing purposes:
b) administrative-accounting purposes, that is to perform activities of an organizational, administrative, financial and accounting nature, such as internal organizational activities and functional activities for the fulfilment of contractual and pre-contractual obligations;
c) legal obligations, that is to fulfil obligations imposed by law, by an authority, by a regulation or by European legislation.
The provision of personal data for the purposes of processing indicated above is optional but necessary, as failure to provide the same will make it impossible for the user to browse the Website, to register with Website or to use the Services.
The personal data that are necessary for the pursuit of the processing purposes described in this paragraph 1 are indicated with an asterisk in the Website registration form.
2. Further processing purposes: marketing (sending of advertising material, direct sales and commercial communication)
With the free and optional consent of the User, some personal data of the User (i.e. name, surname, email address, telephone number) may be processed by the Partner for marketing purposes by sending newsletter and other advertising material concerning invitations to direct sales and special events, promotions, presentation of new collections and other commercial communication, via post, e-mail, telephone, chat, social network and/or SMS and/or MMS, pursuant to art.6.1(a) of GDPR.
User consent is optional and he/she may at any time withdraw it, by submitting a request to the Partner, to its contacts indicated in paragraph 7 or by clicking on the unsubscribe link in the promotional communication for the withdrawal of consent, but this shall not affect the lawfulness of processing carried out by the Partner based on consent before its withdrawal.
3. Further processing purposes: profiling
With the free and optional consent of the User, his/her personal data (i.e. the name, surname, email address, telephone number) as well as the information related to the services to which the User has expressed his/her interest, his purchasing habits, footwear size and, if indicated, his country of origin, may be processed by the Partner also for profiled marketing purposes, by sending tailored communications concerning invitations to direct sales and special events, promotions, presentation of new collections and other commercial communication, via post, e-mail, telephone, chat, social network and/or SMS and/or MMS, pursuant to art.6.1(a) of GDPR.
User’s consent is optional and he/she may at any time withdrawn it, by submitting a request to the Partner, to its contacts indicated in paragraph 7 or by clicking on the unsubscribe link in the promotional communication for the withdrawal of consent, but this shall not affect the lawfulness of processing carried out by the Partner based on consent before its withdrawal.
4. After care service
The Partner will process the personal data entered by the User in the form available in the after care service web page, such as name, surname, e-mail, telephone, footwear and country, in order to provide such service to the User, pursuant to art.6.1(b) of GDPR.
For this purpose, the provision of data is necessary to fulfil the User’s request.
5. Processing methods and data retention times
The Data Controllers will process the personal data of the Users using manual and IT tools, with logic strictly related to the purposes themselves and, in any case, in order to guarantee the security and confidentiality of the data.
Users' personal data will be kept for the time strictly necessary to perform the primary purposes described in paragraph 1 above, or in any case as necessary for the protection in civil law of the interests of both Users and of Triboo.
In the cases referred to in paragraphs 2 and 3, Users’ personal data will be retained by the Partner for 7 (seven) years from the date on which such data have been collected and Users have given their consent.
With respect to the purpose indicated in paragraph 4, the retention period of User’s personal data is equal to the time necessary to process their request.
6. Scope of communication and dissemination of data
The personal data of Users may be disclosed to the employees and/or collaborators of the Data Controllers in charge of managing the Website and all the services related to the provision of the Services. These subjects, who have been instructed to do so by the Data Controllers pursuant to Article 29 of the Regulations, will process the Users' data exclusively for the purposes indicated in this statement and in compliance with the provisions of the Applicable Law.
Personal data of the Users may also be disclosed to third parties who may process personal data on behalf of the Data Controllers as "External Processors", such as, by way of example, suppliers of IT and logistics services functional to the operation of the Website. and/or Services, service providers of outsourcing or cloud computing, professionals and consultants
Users have the right to obtain a list of any data controllers appointed by each Data Controller respectively, making a request to the Data Controller to the contacts indicated in paragraph 7 below.
Furthermore, the personal data of Users may be disclosed by Triboo, to the extent that this is necessary and essential for the implementation of contractual obligations, to third parties who are independent data controllers, such as providers of the services payment and of logistics services necessary for delivery of goods sold through the Website. These autonomous controllers will process the User's data exclusively for the purpose of correct fulfilment of the orders relating to the Services.
7. Rights of Interested Parties
Users may exercise their rights granted by the Applicable Regulations by contacting the Data Controllers in the following ways:
By sending a registered letter with return receipt to the registered office of the owners
By sending an e-mail to the address
By sending a fax to number
By contacting DPO
Triboo will comply with the requests of Users relating to the processing referred to in paragraph 1, while the Partner will comply with the requests of Users relating to the processing referred to in paragraphs 2, 3 and 4.
Pursuant to the Applicable Regulations, the Data Controllers inform Users that they have the right to obtain an indication (i) of the origin of personal data; (ii) of the purposes and methods of the processing; (iii) of the logic applied in the event of processing carried out with the aid of electronic instruments; (iv) of the identification details of the Data Controllers and Data Processors; (v) of the subjects or categories of subjects to whom the personal data may be communicated or who may learn of it as data processors or officers.
Furthermore, Users have the right to obtain:
a) access to, updating, correction or, when relevant integration of the data;
b) the erasure, transformation into anonymous form or blocking of data processed unlawfully, including data whose retention is unnecessary for the purposes for which the data was collected or subsequently processed;
c) the attestation that the operations referred to in letters a) and b) have been brought to the attention, also with regard to its content, of those persons to whom the data has been communicated or disseminated, except in the case where such fulfilment proves impossible or involves the use of means manifestly disproportionate to the protected right.
Furthermore, Users have:
a) the right to withdraw consent at any time, if the processing is based on their consent;
b) (where applicable) the right to the portability of data (the right to receive all personal data concerning them in a structured format, commonly used and readable by automatic device), the right to limit the processing of personal data and the right to its erasure ("right to be forgotten");
c) the right to oppose:
i) in whole or in part, to the processing of personal data concerning them, even if pertinent to the purpose of the collection;
ii) in whole or in part, to the processing of personal data concerning them for marketing purpose;
iii) if personal data is processed for profiled marketing purposes, at any time, to the processing of their data for these purpose.
d) if they believe that the processing that concerns them violates the Regulation, the right to lodge a complaint with a Supervisory Authority (in the Member State in which they usually reside, in the one in which they work or in the one in which the alleged violation has occurred ). The Italian Supervisory Authority is the Italian data protection Authority, located in Piazza Venezia n. 11, 00187 - Rome (http://www.garanteprivacy.it/).
Version updated to 18/06/2020
You can check the shipping times in the table below.
Deliveries may incur slight delays during holiday periods and couriers do not deliver on 25/12, 26/12, 01/01 or on weekends.
An extra working day, compared to the above terms, is required for orders paid for by credit card to allow for standard administration procedures.
For orders paid for by bank transfer, delivery times will be calculated upon receiving payment confirmation.