WITHDRAWAL – LEGAL WARRANTY OF CONFORMITY AND RETURN OF FAULTY AND NON-CONFORMING GOODS
RIGHT OF WITHDRAWAL’S NOTICE - Size Change
If the size you purchased doesn’t fit you, you are free to return it and ask for a size change within 14 days from receiving the order.
All orders placed from 1st to 31st December can be changed within 31st January.
On receiving the order, please wait at least 24 hours to allow the delivery information to be updated on your personal account. Once it has been updates, you will be able to request the size change of your purchase.
HOW TO ASK FOR A SIZE CHANGE
If you wish to ask for a size change, follow the simple steps below:
1. If you are a registered user, please send your request from your reserved area. If you are not a registered user, click on the “Non registered user” link below to send your request.
2. Select the order containing the products you wish to change size of, stating the reason (Size Change) and the request (Replacement).
2. Check your mailbox as you will receive a confirmation email containing theReturn Material Authorisation (RMA) form and code, the courier to use and the address of our warehouse which must be printed and applied to the outside of the packaging of the products to be returned.
If you choose to use our courier, the cost of the service will be deducted from the product refund.
Do you wish to print off your RMA Form? You can download it from your account in the “My Returns” area. Select the RMA Code, view the request and click on “Download the RMA Form (PDF)”.
3. Return the products in their original packaging: products must be returned in the same condition they were received, i.e. in perfect condition, complete with all parts, unused, with the original packaging and any included manuals, and labels and tags still attached to the products.
Our warehouse operators will check all returned products to ensure they are in perfect conditions; you will be charged for any loss of value of the product, and receive a refund for the residual amount.
4. Print the RMA Form and insert it inside the packaging of the products to be returned. Apply our warehouse address to the outside of the box.
5. Send your return package to the following address:
Gianvito Rossi Online Boutique Via Emilia Ovest 86-90 47039 Savignano sul Rubicone Italy
6. Shipping receipts must be kept for future reference
7. As soon as the products have been checked by our warehouse, the replacement order will be processed and dispatched. You will receive a new order confirmation and, following, a shipment confirmation email containing information on how to track your order.
8. In case the replacement will not be possible, we will inform you accordingly.