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After Care Service

Can we help?

Gianvito Rossi’s After Care Service will assist with all possible repairs and any spare parts you may require. With skill and care, our craftsmen use genuine components to rebuild and reconstruct the shoe to its original specifications. Refurbishment covers complete sole and heel replacement, new insole, re-polishing and return in a new box with new shoe bags. Your shoes can be collected from your home, work or alternative address. It is that easy: Our After Care Specialists will take care of booking a Free Collection at your convenient location. Please fill in the form below and let us know your needs. Detailed repair information and repair charge estimate will be sent to you once the assessment has been completed.

 

Faulty Items

Faulty items purchased from a store or website other than a Gianvito Rossi boutique or on www.gianvitorossi.com are handled personally by the original store or website. Please contact the original store of purchase for assistance. If you purchased from the website or in one of our Boutiques please email customercare@gianvitorossi.com and a After Care Specialist will arrange for your shoes to be inspected by our expert team of technicians.

Please attach one or more picture in order to identify the issue with the shoes. *

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